Soft Skills Development for Clinical Research Professionals - VIRTUAL - June 23, 2021 - June 24, 2021

Course #: SACD0621
June 23-24, 2021 |

This course offering will take place live via WebEx from 12:00 PM – 7:00 PM Eastern each day.  Participants will receive an email confirmation that includes the seminar link to enter the meeting room as well as the audio connection information.

Take advantage of our $1507.50 price by registering early!
* After Friday, May 28, 2021, costs are $1687.50.

Take advantage of our $1507.50 price by registering early!
* After Friday, May 28, 2021, costs are $1687.50.

Course Description

In an environment that is ever changing with organizational mergers, role revisions, and an emphasis on risk-based oversight approaches, the need for better communication skills and comfort with change is essential. It is during these times of change that leaders emerge. What are the skills that differentiate a leader?  The aim of this course is to present the concept of the Highly Effective Clinical Research Professional as a model for transforming the way you work. In this two day course that is jam-packed with interactive activities, knowledge sharing and practical tips you can start doing right away, you will identify and utilize soft skill techniques which will increase your effectiveness with key stakeholders and advance and develop your skills as Clinical Research Professionals.

This course also includes a Myers-Briggs Type Indicator component, enabling participants to increase their self-awareness and reduce instances where they might take things personally.

Learning Objectives

  • Increase self-awareness through discovery of my communication preferences and use that knowledge to increase my interpersonal communication effectiveness
  • Identify best practices planning strategies and evaluate my priorities
  • Utilize active listening techniques to build relationships and increase my effectiveness at work
  • Identify techniques for influencing without authority in a clinical research environment
  • Utilize conflict management techniques
  • Describe the mindset and behaviors of professionals who demonstrate accountability
  • Utilize best practices problem solving skills, including root cause analysis techniques
  • Identify why a clinical research team may not be collaborating and employ techniques to foster collaboration and alignment

Who Should Attend

  • Investigators
  • Study Coordinators
  • Site Managers
  • Project Managers
  • General Managers
  • Project and Department Leads
  • Clinical Research Associates
  • Regulatory Managers
  • Clinical Trial Assistants


The course will be led by one of the following instructors:

Holly J. Deiaco-Smith, MS

Click here for complete trainer biographies

Course Outline

Day One: 8:30 a.m. – 5:00 p.m.

  • Introduction: The Imperative for Change:  Talent Trends in the Industry; Common Challenges of Clinical Research Professionals; Myers-Briggs Type Indicator (MBTI) Interpretation
  • Module 1: First Things First - Proactivity and Prioritization:  Being Deliberate; Proactive Language; Prioritization and Time Management - Quadrant II
  • Module 2: Communicator: Fostering Trust and Credibility with Stakeholders:  Active Listening - a Leader's Most Powerful Tool; Increasing Self-Awareness; Influencing without Authority; Managing Conflict; Transforming Relationships

Day Two: 8:30 a.m. – 5:00 p.m.

  • Day 1 Refresher
  • Module 3: Modeling Leadership Behaviors: Accountability - Mindset and Behaviors; Pride and Professionalism
  • Module 4: Problem Solving: Problem Solving Mindset; Problem Solving Framework; Change Management
  • Module 5: Leading Teams through Change: Team Development Stages; Alignment and Collaboration; Tips for getting your teams to Performing


Interactive Activities

  • Introduction
  • Putting First Things First
  • Modeling Leadership Behaviors
  • Solving Problems
  • Leading Team through Change 

Registration Fees

Registration fees include assorted breakfast items that will be available each day ½ hour prior to the start of the seminar. Also included is a Networking Lunch that will be served each training day.

Special rates are available for multiple attendees from the same organization.  Contact Melissa Dolen at 781-972-5418 to discuss your options and take advantage of the savings.  

Click here for our seminar cancellation policy

Accreditation Information

Barnett International is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  Participants will receive 15 hours (1.5 CEUs) of continuing education credit for full participation, including the completion of a pre-test, post-test, and program evaluation.  Barnett International will issue a receipt of completion for earned CEUs within three weeks of program completion.  ACPE#: 0778-0000-20-016-L01-P. Released: 2/20.


Hold this course at your company! For more information, contact Naila Ganatra at +1 215.413.2471.